If you're looking to return a faulty or incorrect item, please get in touch so we can get this sorted for you.
 
UK Returns

 



  • You can return any item for a refund within 28 days of receiving your original order.

  • If you want a different item, you'll need to return the unwanted item for a refund and place a new order.

  • We will refund the price you purchased your item at. This includes sale items. If you’d like a refund for your goods but you can’t return them to us for any reason, then a refund for those goods will be at our discretion.

  • All goods will be inspected on return.

  • The goods are your responsibility until they reach us, so make sure they're packed up properly and can’t get damaged on the way

  • We are not responsible for any items that are returned to us by mistake.

  • We try hard to accept all returns and they don’t need to be in the original box or bag, as long as they're securely packed. Where possible, returned items should include tags and any packaging e.g. shoes shoes should be returned with the original shoe box.

  • In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

  • We recommend you obtain proof of postage. Our returns address is: Positive Afritude, Kemp House, 152 – 160 City Road, London EC1V 2NX

 

International Returns
 
  • You can return any item for a refund, within 28 days of receiving your original order. If you’d like a refund for your goods but you can’t return them to us for any reason, then a refund for those goods will be at our discretion.
  • If you would like a different size or colour, please return your unwanted item and place a new order.
  • There's no need to let us know you're returning something, just fill it in the returns note inside your parcel and pop it back to us.
  • We'll refund the price you paid for your item, including sale items back to your original payment method.
  • The goods are your responsibility until they reach our warehouse, so make sure they're packed up properly and can't get damaged on the way!
  • All goods will be inspected on return. We try hard to accept all returns, and returns to us don't need to be in the original packaging. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
  • We're not responsible for any items that are returned to us by mistake.
  • Make sure you use a postal service that insures you for the value of the items you are returning and obtain proof of posting.
  • Our returns address is: Positive Afritude, Kemp House, 152 – 160 City Road, London EC1V 2NX
 

Returns Policy

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